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Privacy Policy

Last updated: 11-Nov-2026

  1. INTRODUCTION
     This Privacy Policy explains how ViewX App (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use the ViewX App mobile application and related services (the “Service”).
  2. WHO WE ARE
     ViewX App is operated by ViewX App,For privacy questions, contact info@viewxapp.com.
  3. SCOPE OF THIS POLICY
     This Policy covers personal information collected through the ViewX App mobile applications on iOS and Android and through any ViewX App web properties. It does not cover third-party services you interact with separately, including the Apple App Store, Google Play, Stripe, or social media platforms you link to, which are governed by their own policies.
  4. INFORMATION WE COLLECT

Information you provide directly:

  • Account information: email address, hashed password, username, display name, bio (up to 150 characters), profile photo, and cover photo.
  • User Content: photos, videos (MP4 or MOV, up to sixty seconds and 100MB), captions (up to 2,200 characters), likes, comments, and direct messages.
  • Communications: your messages to us, including support requests, feedback, and reports.
  • Subscription information: your Tick or Diamond selection and renewal status.
  • Age attestation: your confirmation that you meet the minimum age requirement.

Information collected automatically:

  • Device and technical information: device model, operating system, app version, language, time zone, device identifier.
  • Usage information: feature interactions, posts viewed, followers gained, session duration.
  • Diagnostic information: crash logs, performance metrics, error reports.
  • Approximate location: derived from IP address.

Information from third parties:

  • Stripe shares limited subscription and billing-status information with us for entitlement management (Stripe stores the payment credentials).
  • Push notification providers return delivery confirmations tied to your device token.
  1. HOW WE USE YOUR INFORMATION
     We use personal information to:
  • Create and maintain your account.
  • Deliver the reverse-chronological feed from accounts you follow.
  • Display your profile, posts, videos, comments, and messages to the audience you choose.
  • Route direct messages and group chats in real time.
  • Send push notifications for new followers, messages, likes, and comments.
  • Manage subscription entitlements for Tick and Diamond badges.
  • Review reported content, moderate community-guideline violations, and enforce our Terms.
  • Report apparent child sexual abuse material (CSAM) to the National Center for Missing and Exploited Children (NCMEC) CyberTipline as required by 18 U.S.C. Section 2258A.
  • Operate, secure, debug, and improve the Service.
  • Detect and prevent fraud, abuse, spam, and violations of our Terms.
  • Comply with legal obligations.
  1. LEGAL BASES FOR PROCESSING (GDPR / UK GDPR)
     If you are in the European Economic Area, United Kingdom, or Switzerland, we process personal information under the General Data Protection Regulation (Regulation (EU) 2016/679) and the UK GDPR on the following legal bases: performance of a contract (to deliver the Service you requested), consent (for push notifications, marketing, and precise location where requested), legitimate interests (service security, product improvement, abuse prevention), and legal obligations (CSAM reporting, legal process response, record retention).
  2. PUBLIC VS PRIVATE CONTENT
     By default, all ViewX App accounts are public, which means your username, display name, profile photo, cover photo, bio, posts, videos, likes, comments, and follower/following lists are visible to any user of the Service and may be indexed or displayed on the web where your content appears through sharing features. Direct messages and group chats are not public and are visible only to the sender, recipients, and ViewX App as described in Section 10.
  3. HOW WE SHARE YOUR INFORMATION
     We do not sell your personal information. We share limited information only in these cases:
  • Other users: public profile information, posts, videos, comments, likes, and follower lists are shown to other users as part of normal Service operation.
  • Service providers: cloud hosting, authentication, analytics, crash reporting, email delivery, push notification delivery, media processing, moderation tooling, and subscription processors (Stripe), each acting as our data processor under written agreements.
  • Apple App Store and Google Play: these stores handle app distribution and, where applicable, in-app subscription billing.
  • Legal and safety: when required by law, legal process, court order, or government request, or to protect rights, safety, and property, including CSAM reporting to NCMEC and reports of imminent harm to appropriate authorities.
  • Business transfers: if ViewX App is involved in a merger, acquisition, or asset sale, information may transfer; you will be notified of any resulting change in privacy practices.
  1. STRIPE AND PAYMENT PROCESSING
     Subscription billing is handled by Stripe. When you subscribe to Tick or Diamond, Stripe collects and stores your payment-method information under its Payment Card Industry Data Security Standard (PCI DSS) obligations. We receive limited information from Stripe (subscription status, renewal date, cancellation events) to manage your badge entitlement. Stripe processes your payment under its own privacy policy and terms.
  2. DIRECT MESSAGES AND GROUP CHATS
     Direct messages and group chats are transmitted over encrypted connections and stored on our servers. They are not end-to-end encrypted. This means our systems process messages to deliver them, to prevent abuse and spam, and to respond to valid legal requests. We do not use message content to target advertising. Message content is accessible to the sender and recipients, and to ViewX App staff only where necessary for abuse response, safety, trust-and-safety investigations, or valid legal process.
  3. CONTENT MODERATION AND REPORTING
     Any user can report content or another user from the post menu. Our moderation team reviews reports. Removed posts are soft-deleted, meaning they no longer appear in feeds and profiles but may remain in our records for compliance, dispute resolution, and legal purposes. We may share report information with law enforcement where legally required or where there is a credible threat to safety.
  4. MARKETING COMMUNICATIONS
     With your consent, we may send you emails or push notifications about new features, platform updates, and product news. Commercial email we send complies with the CAN-SPAM Act (15 U.S.C. Sections 7701 to 7713): each marketing email identifies itself as a commercial message, provides a clear unsubscribe link that we honor within ten (10) business days, and lists our physical mailing address. You can opt out of marketing at any time through in-app settings or the unsubscribe link in email. Transactional communications about your account, your subscription, or legal notices will continue regardless of marketing preferences.
  5. ADVERTISING
     ViewX App does not display third-party advertising in the Service. We do not sell or share personal information for cross-context behavioral advertising. We do not use your content, messages, or usage patterns to profile you for ad targeting on ViewX App or on other platforms.
  6. DATA RETENTION
     We retain personal information for as long as your account is active. When you delete your account, we remove associated personal data within thirty (30) days, except where retention is required for legal compliance, lien, tax, dispute resolution, security, or safety reasons. Soft-deleted posts (removed by you or by moderation) may be retained in our records for up to one hundred eighty (180) days for compliance and dispute purposes before full deletion. Direct message history remains with other participants in a conversation even after you leave or delete your account. Aggregated and de-identified data may be retained indefinitely.
  7. YOUR RIGHTS AND CHOICES
     Depending on your location, you may have the right to access the personal information we hold about you; correct inaccurate information; delete your information; restrict or object to certain processing; receive your information in a portable format; and withdraw consent. Most of these rights are exercisable through in-app Settings. For other requests, contact info@viewxapp.com.
  8. CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)
     California residents have the right to know what personal information we collect, use, disclose, and share; the right to delete personal information; the right to correct inaccurate information; the right to opt out of the sale or sharing of personal information (we do not sell personal information and do not share for cross-context behavioral advertising); and the right to limit the use of sensitive personal information. We do not discriminate against you for exercising these rights. Submit requests to info@viewxapp.com. You may designate an authorized agent to submit requests on your behalf.
  9. CALIFORNIA SHINE THE LIGHT ACT
     Under California Civil Code Section 1798.83, California residents with an established business relationship with us may request, once per calendar year, information about our disclosures of certain categories of personal information to third parties for those third parties’ direct marketing purposes. Email info@viewxapp.com with the subject line “Shine the Light Request” and your mailing address.
  10. CCPA CATEGORIES OF INFORMATION COLLECTED
     Under California law, we categorize the personal information we have collected in the past twelve (12) months as follows:
  • Identifiers: email address, username, account ID, device identifiers, IP address.
  • Commercial information: subscription tier and transaction history (held by Stripe and reflected with us as status).
  • Internet or network activity: app usage, feature interactions, posts viewed.
  • Geolocation data: approximate location derived from IP address.
  • Audio, electronic, visual, or similar information: photos, videos, and messages you submit as User Content.
  • Inferences: service interest and communication-channel preferences.

We do not knowingly collect biometric information (including identifiers governed by the Illinois Biometric Information Privacy Act, 740 ILCS 14/, the Texas Capture or Use of Biometric Identifier statute, Texas Business and Commerce Code Section 503.001, or the Washington biometric identifier statute, RCW 19.375), precise geolocation from your device, education records, or sensitive personal information categories such as race, religion, union membership, or health information.

  1. STATE PRIVACY RIGHTS (BEYOND CALIFORNIA)
     Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, New Jersey, New Hampshire, Nebraska, Maryland, Minnesota, and other states with comprehensive privacy laws have rights similar to those described in Section 15. Depending on your state, you may also have the right to appeal our response to a privacy request. To exercise your rights or appeal, contact info@viewxapp.com.
  2. EUROPEAN PRIVACY RIGHTS (GDPR / UK GDPR)
     If you are in the European Economic Area, United Kingdom, or Switzerland, you have the rights described in Section 15 under Regulation (EU) 2016/679 (GDPR) and the UK GDPR, including the right to data portability, the right to object to processing, the right not to be subject to a decision based solely on automated processing with legal or similarly significant effects, and the right to lodge a complaint with your local data protection authority. The ViewX App feed uses no ranking algorithm; your feed is ordered chronologically from the accounts you follow.
  3. CALOPPA COMPLIANCE
     Where applicable, we comply with the California Online Privacy Protection Act (CalOPPA). This Policy describes the categories of personal information we collect through the Service, the categories of third parties with whom we share information, how users may review and request changes to their information, how we notify users of material changes, and our response to Do Not Track browser signals (see Section 22).
  4. DO NOT TRACK SIGNALS
     Our web properties do not currently respond to “Do Not Track” (DNT) browser signals. However, as stated in Section 13, we do not use personal information for cross-context behavioral advertising and we do not sell personal information.
  5. CHILDREN’S PRIVACY (COPPA)
     The Service is not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13 in compliance with the United States Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. Sections 6501 to 6506) and its implementing regulations at 16 C.F.R. Part 312. If we learn we have collected personal information from a child under 13, we will delete it promptly. A parent or legal guardian who believes we have collected personal information from a child under 13 should contact info@viewxapp.com. For users between 13 and 17, parental or guardian consent is expected where required by local law.
  6. INTERNATIONAL DATA TRANSFERS
     ViewX App operates primarily in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States. Where required for transfers from the European Economic Area, United Kingdom, or Switzerland, we rely on recognized transfer mechanisms, including standard contractual clauses, to protect your information.
  7. SECURITY
     We use industry-standard administrative, technical, and physical safeguards, including encryption of data in transit for app communications, access controls, secure session management, password hashing, and routine security review. No method of transmission or storage is one hundred percent secure, so we cannot guarantee absolute security. Report suspected security issues to info@viewxapp.com.
  8. COOKIES AND SIMILAR TECHNOLOGIES
     Our web properties use cookies and similar technologies for session management, preferences, and analytics. The mobile app uses device identifiers and local storage for similar purposes. For users in the European Economic Area and United Kingdom, we honor cookie consent requirements under the ePrivacy Directive (Directive 2002/58/EC as amended) and will present a cookie banner that lets you accept or decline non-essential cookies before they are set. You can also manage cookies through your browser or device settings.
  9. DATA BREACH NOTIFICATION
     If a security incident results in unauthorized acquisition of personal information we hold, we will investigate, contain, and notify affected individuals and authorities as required by law. For California residents, we will notify consistent with California Civil Code Section 1798.82. For other U.S. state residents, we will notify consistent with that state’s breach notification statute. For users in the European Economic Area and United Kingdom, we will notify the lead supervisory authority within seventy-two (72) hours of becoming aware of a reportable breach as required by Articles 33 and 34 of the General Data Protection Regulation (Regulation (EU) 2016/679) and the UK GDPR, and we will notify affected data subjects without undue delay where the breach is likely to result in a high risk to their rights and freedoms.
  10. MINORS BETWEEN 13 AND 17
     Users who are between the ages of 13 and 17 (“teen users”) receive additional protections. We do not sell or share personal information of teen users for cross-context behavioral advertising. We do not target advertising to teen users based on their profile, inferences, or usage patterns. We apply reasonable account default settings appropriate to minors and will add further protections as required by applicable teen privacy laws, including California, Connecticut, and other state frameworks addressing minors. Parents and legal guardians may contact info@viewxapp.com to exercise rights on behalf of a teen user where authorized under applicable law.
  11. PUSH NOTIFICATIONS
     If you enable push notifications, we send alerts for new followers, new messages, new likes, new comments, and, where you opt in, product announcements. You can disable push notifications at any time in the app or in your device settings.
  12. ACCOUNT DELETION
     You may delete your account at any time from in-app Settings. On deletion, your profile, posts, videos, follows, and messages (where technically possible) are removed from active display within thirty (30) days, subject to the retention exceptions in Section 14. Message content that was sent to other users remains in those users’ conversation histories even after your account is deleted.
  13. CHANGES TO THIS POLICY
     We may update this Policy from time to time. Material changes will be posted in-app, on the website, or communicated by email at least seven (7) days before taking effect. The “Last updated” date at the top reflects the most recent revision.
  14. HOW TO CONTACT US
     For privacy questions, requests, or complaints: info@viewxapp.com.